![]() below 68 degrees F),Ħ) HVAC not cooling (inside temp. *1) fire, 2) active flood, 3) home not secure (external doors, locks, windows broken or not functioning), 4) gas leak, 5) No heat (inside temp. What is considered a maintenance emergency? Please call us at 844.395.3959 if you'd like to cancel any pending service requests. These service requests are being completed in the order they were received. Q: What is going to happen to my non-urgent work orders?Ī: If you already have a non-urgent work order submitted, a FirstKey Homes team member will be contacting you to determine maintenance service options specific to your request and needs. Thank you for your patience and understanding. Click the "Submit a request" link to submit a question or comment our support staff will address your concerns as soon as possible. Q: I've called several times and can't get through to a representative.Ī: We apologize for your inconvenience, as we're experiencing a large number of calls. ![]() (As always, if conditions are life-threatening, call 911.) Please do not submit emergency maintenance requests online via FirstKey Maintenance System (FMS). Q: What if I have a maintenance emergency?Ī: Please call 844.395.3959 so our team can assist you in a timely manner. Call 844.395.3959 for emergency maintenance concerns so our team can assist you in a timely manner. Please submit service requests online via FirstKey Maintenance System. We continue to prioritize emergency and urgent service requests and are completing non-urgent work orders in the order they were received. Q: What maintenance requests are you taking at this time?Ī: We are now fulfilling all service request categories including emergency, urgent and non-urgent. We've provided answers to some frequently asked questions below: We understand the concern and uncertainty you may be experiencing and are committed to being responsive to the needs of our residents as we navigate this dynamic situation. For additional help or information, please call the CDC at 80. You can find complete details as well as the CDC’s declaration form at ![]() ![]() Please be sure to provide your name and address. You may mail the CDC Declaration to the below address email a copy to or submit it via our Online Help Center (choose Resident Account from the dropdown menu and include as an attachment). If you qualify for protections, please submit the attached CDC Declaration only one declaration for each household is required. Important Notice: CDC Eviction Order and Declarationĭue to COVID-19, you may have certain rights or protections under the CDC Eviction Order issued Septemor under state executive orders or local municipal ordinances with respect to the CDC Eviction Order and state or local laws. ![]()
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